Return Policy


From we want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for producing the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Our customers have the right to return the product within 30 natural days. This term will expire on the 30 natural days of the day the product has been received by the customer.

For everyone’s safety, all bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags) are final sale and not eligible to be returned or exchanged. 


  1. In the unfortunate event that the product is defective. (Its clearly broken and unusable,must contact us within 72 hours of delivery)
  2. Product received is totally different from the order. (Requested Product A Received Product B)
  3. The size sent is not the same as the requested one. (Customer requests size S and the product received is labeled with size XXL)

Customer has the right to receive a new product depending of the product availability. In case the product is not available,customer will be refunded with a Store Credit or for the total amount.


  1. The selected size does not fit the customer's measurements.
  2. Customer simply wants a change for another product or return it.
  3. Patterns have some variations according with the picture.
  4. Color is slightly different from the picture.
  5. Material quality is not exactly what customer wants.

Please send a request to [email protected], indicating the item you would like to return and the reason.We'll reply within 2 business days.


  1. If you don't receive your order, we'll reship it without any extra fees,except you provided the wrong shipping address.
  2. Please send a request to [email protected] and we'll reply within 2 business days.
  3. No refund requests will be accepted after 30 natural days for any reason.
  4. No refund requests will be accepted without following return instructions from us.
  5. Return shipping costs are the customer's responsibility. We do not offer Freight To Collect (FTC) service for the packages returned to us. 
  6. We'll refund only to the same payment method from where customer originally pay.
  7. Refund or Changes will be executed once we receive the return item from the customer as a guarantee.
  8. After we sent the refund confirmation to the customer, the refund can take between 7 to 14 business days to be reflected on your account statement.
  9. Products that were on WEDDING&EVENTS and BRIDESMAID DRESSES collections,Custom Made Orders,Flash Sales or purchased by a special promotion as a coupon code are not eligible for a return or exchange.
  10. Returned items must be in their unused condition with the original packing.Items that are worn, damaged, dirty, washed, altered, or not in their original boxes or bags will not be accepted for return or exchange.

We’ll send you an email to confirm your return has been received and that your refund or exchange has been processed.

Note: The original shipping fee and Shipping Guarantee are non-refundable.



  1. All of our Wedding&Events,Bridesmaid dresses are not "on the shelf".Our tailors will craft each dress to order even for a standard size .We refuse return the items without any quality problem.Only quality problems or size mistake at our responsibility,we accept returning.
  2. As for custom made order(e.g.size,color) we will not accept return.The wrong size you gave us or standard size which we made right, but we offer modify.
  3. Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address).



Cancellation Policy

-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 72 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please contact us on site ASAP.


Return Address 

Please contact our Customer Service if you wish to return any items to the correct return address. You will receive a response within 2 business days. 

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return. 



To exercise the right to change or return the product, you must initiate the process through Change and Return Form